Q: Can I change, cancel or return my order?

Unfortunately, once an order has been placed, it cannot be changed . If you have ordered the wrong product, or wish to change or cancel your order, please contact our customer service team immediately. Over-the-counter products can only be cancelled if they have not yet been prepared or dispatched by the pharmacy. Prescription medicines can be cancelled if they have not yet been assessed by a doctor. Returns are only accepted for over-the-counter products in their original unopened and undamaged packaging, within 14 days of dispatch.

Question 1

Will my treatment be covered?

Accepted Answer

This depends on your health insurance provider. We recommend you check with your own insurance company. Supplements are not usually covered.

Question 2

What is a consultation and how does it work?

Accepted Answer

During the consultation, you will complete a comprehensive medical questionnaire. You can also state your preferred type of treatment. Based on your answers, a doctor will prepare a treatment plan for you within 48 hours. If you approve this plan, a pharmacy will dispatch the products to your home within 3 days.

Question 3

How long will it take to receive my order?

Accepted Answer

Our partner pharmacies will dispatch your order within 3 days. You can then typically start your treatment straight away.

Question 4

Are there delivery charges?

Accepted Answer

For prescription medicines, delivery is included in the price. For over-the-counter products, there is a delivery charge of £4.21. We offer free delivery on orders over £40. If your order includes both, delivery is free.

Question 5

Can I change, cancel or return my order?

Accepted Answer

Unfortunately, once an order has been placed, it cannot be changed. If you have ordered the wrong product, or wish to change or cancel your order, please contact our customer service team immediately. Over-the-counter products can only be cancelled if they have not yet been prepared or dispatched by the pharmacy. Prescription medicines can be cancelled if they have not yet been assessed by a doctor. Returns are only accepted for over-the-counter products in their original unopened and undamaged packaging, within 14 days of dispatch.

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